Privacy Notice

The website is operated by Wood & Müller Consulting and Visas (hereafter in this text often abbreviated as Wood & Müller Consulting or “we” or “us”) as described in our imprint. We are committed to provide you an excellent service and place high priority on the protection of your personal data and treat your privacy in compliance with the General Data Protection Regulation (GDPR) of the European Union and the applicable national legislation on personal data protection. We may change this Notice from time to time. Therefore, you are kindly requested to check this page occasionally to ensure that you are satisfied with any changes.

This Notice was last updated on 30th September 2019.

Terminology used in this privacy policy

Our personal data processing activities are governed by the General Data Protection Regulation (Regulation EU 2016/679).

“Personal data” is any information that can be used to identify you, including your name, e-mail address, IP address, or any other data that could reveal your physical, physiological, generic, mental, economic, cultural or social identity.

For the purpose of the GDPRs, we are “Data Controller” of all personal data obtained by us as set out in this Policy, because we ultimately determine how your personal data will be handled by us or our sub-contractors, who would be our “Data Processors.”

If we handle your personal data, then you are a “Data Subject.” This means you have certain rights under the GDPR in relation to how your personal data is processed, which are set out in this privacy policy.

Our Privacy Policy outlines:

  • Name and Address of the Data Controller
  • The Responsible Controller of your Personal Data
  • The information that we Collect
  • How the Information we collect is Used?
  • How we collect information?
  • How long do we hold on to your data for?
  • How we protect your provided personal information?
  • EU Global Data Protection Regulation (GDPR) Compliance statements
  • Links to other websites
  • Social Networks

Name and address of the data controller

Wood & Müller Consulting and Visas
Cara Urosa 11/2
11000 Belgrade

The responsible controller of your personal data is

Data Protection Officer
Wood & Müller Consulting and Visas
Cara Urosa 11/2
11000 Belgrade

The information that we collect

We only collect the information that is required to provide a service. By using our website and services we may collect and request information dependent on what service you have requested which is required to provide that service. We may ask you to provide information such as your name, address, phone number, email address and service payment details.

If Wood & Müller Consulting is taking care of your visa or immigration matter an additional information may be requested by the country, you intended to visit through their application forms. The additional information may include your personal and family information, educational and employment history, travel history and evidence of your financial standings. Depends on the country which you intend to visit governmental authorities may request additional sensitive information such as: health condition, biometrics, information about your character/criminal history, military service certificate, ethnicity, religious beliefs or passport/ID numbers.

How the information we collect is used?

We do not provide or sell your personal information to any third parties except as otherwise set forth in this Privacy Policy.
We may share your personal information with third parties for the following purposes:

  • To complete your visa and immigration process (provide sensitive information to Visa Application Centеrs and Translators).
  • Marketing and events. We may use personal information to deliver content such as news, new products, reports and questionnaires related to our services.
  • We may use your personal information for internal research to improve our product and services and to provide excellent customer services.
  • As required by law in response to requests by public authorities including meeting national security of law enforcement requirements.

How we collect Information?

Based on the consent you have given for Wood & Müller Consulting to process your data, we may collect information from you in the following ways:

Profiling – is a form of automated processing of personal information to analyse and predict behavior. We may do this to offer you our services. If we do, we will ask you for your permission. You can withdraw your consent whenever you want contacting us in written form.

Web Beacons – web beacon is one of various techniques used on web pages and email, which allows us to discreet count and recognize user who assessed some content on the webpage. They can also be used to see if an email was read or forwarded, or if a web page was copied to another website.

Cookies – like many other websites Wood & Müller Consulting website uses cookies. Cookie is a small piece of data sent from a website to your computer and stored on your computer to allow that website to recognize you while you are browsing. They just collect information about your browsing actions and do not identify you as an individual.

Web Server Logs – A server log is a log file (or several files) automatically created and maintained by a server consisting of a list of activities it performed. A typical example is a web server log which maintains a history of page requests. However, server logs typically do not collect your-specific information.

By asking – collect personal information from you by asking that you provide it to us. The information which will be asked will be necessary for the completion of service which you required from us.

How long do we hold on to your data for?

Wood & Müller Consulting will hold your personal information on our systems only for as long as is necessary for the relevant activity or until the completion of your visa application process. We generally delete personal data within 60 days after our service conclude. The destruction of personal data will happen without written notice to you.

How we protect your provided personal information?

When you provide us your personal information, it is very important to us to handle it securely. Certainly, there is always some risk when you are transferring information over the internet. We endeavour to protect against the misuse of any personal information that we receive from you through our website, but we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. Any sensitive information (such as credit card details) is encrypted and protected by Industry endorsed Transport Layer Security (TLS) which is a cryptographic protocol designed to provide communications security over a computer network. Therefore, when using our website, the clients of Wood & Müller Consulting can feel secure in the knowledge that their data is protected.

EU Global Data Protection Regulation (GDPR) Compliance statements

The General Data Protection Regulation (EU) 2016/679 (“GDPR”) is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). It also addresses the export of personal data outside of EU and EEA areas.

Here ( you can read the full general regulation on data protection

Links to other websites

The Wood & Müller Consulting website may contain links to other websites run by other companies and organizations. This Privacy Notice applies only to our website, and we are not responsible for the privacy practices or content of other websites even if you access them by using links from our website. Also, our website may include social media features, such as the Facebook, Instagram, LinkedIn, Twitter “Like” and “Share” button and widgets. These features may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. Your contacts with these features are managed by the privacy policy of the third party or company providing it.